Customer Testimonials
This is the second vehicle we have purchased from this dealer, and the customer service is wonderful. We didn’t hesitate to return or refer them to others.
Straight forward pricing. Good experience over all and satisfied with my type s Thank you for helping me purchase my dream car Dakota!
Laura was nothing but highly professional in her communications with us during our transaction last week.
Adam and Dalton were both very knowledgeable and helpful when looking at the used MDX models on the lot. They were both wonderful to work with and I would highly recommend them over a closer to me competitor.
Accommodating, customer-centered, fair. Consistently sought to get what I needed. They were even welcoming to my almost-2-year-old granddaughter, who was very energetic the day I went for a test drive.
accommodating, friendly, profession service appreciate that i was able to quickly schedule an appointment, take a well executed test drive, negotiate a more favorable transaction, and wrap up paperwork in a timely manner.
Spitzer Acura made the experience so quick and seamless. We purchased from out of State; Vinnie was so responsive and accommodating to my needs. I would absolutely buy from them again in the future, even with the 1.5 hour one-way commute!
Service tech that checked me in was very pleasant and the service was great
I am always treated well at Spitzer. I believe Lane looks after the best interests of myself and my car. Always a pleasure to have my car serviced here!
I took my new car for the first scheduled maintenance ahead of the recommended schedule. I was advised by the service department that I needed my rear differential fluid changed at around 7000 miles. After I agreed to it to keep my warranty, I asked to get my owner’s manual out of the vehicle. The owner’s manual indicated that it did not need to be changed until between 15,000 and 30,000 miles. I was also told that an indicator light came on my dash saying that it needed completed. I am very careful to complete all maintenance to maintain my warranty ... Read More DealerRater - Jun 1, 2026
Never talked to her .negotiated the sale through the salesman. She never appeared. Not much to assess.
Excellent treatment by staff and work done well
I dealt with Vinny at the dealership. He was my sales consultant. Did an excellent job. Would highly recommend him
Good friendly service. Very friendly staff from sales to maintenance. Would highly recommend this dealership to any future customers.
Everything was taken care of expeditiously and as promised. There were no surprises or unexpected charges.
Very disappointed with my recent service experience. I brought my low-mileage vehicle in for an inspection, oil change, and wheel repair, only to later discover the dealership charged me nearly double what the third-party wheel repair actually cost them. No one reviewed the final bill with me before payment, and when I called to question the large markup, the explanation only added to my frustration. Between the attempted upselling, credit card surcharge, and lack of transparency, I left feeling taken advantage of instead of valued as a customer. Unfortunately, they have lost my future business for both sales and service.
Although the service was great the time waiting was not. I waited over 2 hours for oil change and tire rotation.
Very easy and seamless experience. Even buying from out of state, Vinnie made sure the process was as easy as possible!
I worked with Jeremy (not dalton) and had a great experience. Very easy to work with and clear
Albert in the Service Dept. Is excellent. The work performed on my vehicle was great
Very pleasant experience—very nice people!
Jeremy has always been great to work with. He listens
I found what I wanted at a reasonable price. Vinnie was a good salesman that provided everything I needed.
The service department at Spitzer is top-notch! It’s why I keep buying my cars from them.
Good deal, hassle free experience.
Very courteous, helpful, informative, and pleasant. Most of all very professional. Looking forward to dealing with her again for service.
Very easy to make the deal Very knowledgeable about the used car. And explained everything very well.
Fast easy process. I definitely will consider returning to this business in the future. Friendly and fair transaction.
Simple process and easy to pick up. The pricing was good and as advertised. Simple process and easy to pick up. The pricing was good and as advertised. Communication was good.
We worked with Dakota who was new to Spitzer Acura. It's a learning process but he was willing to ask others what he didn't know and find out the answers.
I enjoyed working with Vinnie very much! He was very professional and was willing to work with me. He even took the time to teach me how to drive a manual, even though I bought an automatic in the end.
Had a great experience at Spitzer buying my MDX. Adam Solomon was a pleasure to work with!
Outstanding Keith has been great. He has always got me in promptly kept me up the speed with what was going on and offered me a loaner cars if I needed them.
My experience with the dealership was very accommodating. Jeremy, my salesman, was excellent. He walked me through every feature of that car, although I can't remember half of them. I would recommend Spitzer Auto to anyone looking for a quality used car.
Spitzer is always fair, honest and up front about their vehicles, pricing and service. Trades are rated fairly and they are a pleasure to work with
Professional and courteous
Lynn was amazing. She was extremely knowledgeable about the product and quickly answered all of My questions.
They are all professional My time wasn't wasted. They kept me informed and comfortable It's been a pleasure
It was Great. Jeremy was great help Staff was very friendly and welcoming Great experience
Great customer service Accommodating- personable- explained everything and completely job timely Would recommend to others
Friendly, efficient, clean, good service. Explained things well. Found the car I wanted. Free coffee & water.
Great communication everything was done in a timely manner great overall experience Will happily return
We liked the sales person (Adam). Once we started negotiations for the price/trade-in, it started feeling like every other dealership - claiming they were losing money on the deal (which we know is not true), but holding to the price within a couple hundred dollars. We stayed with them because of Adam. The verdict is still out on the dealership based on our subsequent service visits.
Amazing and painless experience! I’d recommend to anyone. Amazing cars and the staff couldn’t have been more helpful. I’m beyond happy
It was a quick visit for a state inspection. Layne was knowledgeable and polite. Prompt, professional service while I was waiting in the guest room.
I had a great experience at Spitzer Acura. Jeremy was great to work with. He had everything ready when I arrived and had me out in no time.
Always a good experience . I trust them I've been a customer for years because I've always been treated well
Greatly lacking communication and customer service skills. Greatly lacking communication and customer service skills. Made me consider selling my Acura and going with another brand.
We feel like we were misled. We were sold a 2020 Acura TLX Tech Pack. Nowhere did it state that the parking sensors were not functioning. They are not only not functioning, where the button should exist there is instead a blank cover. Additionally, it appears that the control for the distance between cars when using cruise control is non-functioning. Would be great if we could have these features fixed as we fully anticipated that they were in working condition as advertised.
Samantha Baker was awesome to work with, and she went above and beyond to help out with everything concerning my wife's 2022 Acura RDX service. We greatly appreciate her. She's a great asset to your company and definitely deserves a raise. Sincerely, Mike Burkhart, Happy Customer
Worked with us on pricing and went above and beyond to show me how everything worked on the car.
Albert Malone was great as expected and had my loaner secured and ready to go. The work took about 2 days to fix and he kept me updated on the repairs. This is my seond Acura in our household and I'll be coming here for service everytime.
Its was nice
Great customer service - mechanic was fabulous! Would highly recommend Spitzer!! Highly recommend Spitzer for sales and service!
I have done business with Spitzer for about 26 years now, in the service, sales, and parts departments. The dealership has consistently provided excellent, responsive and friendly service. A very well-managed organization!
Went in for oil change pros: nice people, it was easy to schedule and fast service Cons: expensive- I’ve never before been charged for so many things à la carte like this; it should not be $150 for an oil change which didn’t include all of the recommendations i said no to. I just wish there was more transparency and explanation into what’s absolutely needed versus all of the optional things you don’t really need. I can’t believe an Acura needs so much more than the Honda I previously owned
They have had my car for over 11 days because it takes so long for parts come in. They still waiting for parts
See my earlier post on my text. Absolutely a 5+ your service department is a primary reason I bought 7 cars and RDX. Also Adam is a great sales person. I often recommend Spitzer to my friends and if I am asked.
In for regular service and inspection. Everything with the service department was awesome as usual.
Everyone was professional and courteous. They answered all my questions. Samantha went above and beyond.
Adam Solan was absolutely excellent!! And all others were very pleasant Would definitely recommend and we'll also be back
Did not have a good experience at this dealership. I was high pressured by the sales person in order to meet a monthly quota. The wheels were not cleaned to my satisfaction, and was mentioned to the sales person. Even though there was no financing, the final paperwork was totally rushed.
Best service department I have ever dealt with.
It took about 7 months to fix the noise on the steering wheel. I’m disappointed that we had to replace the right control arm because it was squeaking noise: dry ball joints after 60000 miles only.
Jeremy is a perfect car salesman very professional helped us exactly find the car that we wanted. He listened and he found us the right car. There’s no pressure here. Great prices good people you’ll love it.
Great service from all
Friendly, courteous & an overall pleasant experience. The sales personnel know their vehicles well. Went beyond to make sure that I leased the vehicle that I wanted in both color & model!
I have bought several cars from the GM. She is always fair and transparent. Great experiences!
Always a pleasure. Work is done quickly and efficiently, and the staff is always present.
Very happy with my service. No I don't enjoy being pressured to write opinions- I don't want anything posted- be happy with what you get.
Adam Soloman is a quintessential human and excellent car sales person. I'm grateful he was on the front desk the day I walked into Spitzer. C. MONTI
Lynn made the transaction very smooth and we enjoyed getting to know her. First time buyer and would definitely recommend to friends and family
Quick and easy...transparent and courteous...Always friendly and helpful Great people great service great dealership great work
Sam was awedome
So far my service experiences have been great and my salesperson Lynn Osborn has been fantastic in keeping me in touch with things concerning my vehicle
the service dept at Spitzer are what keep me as a Spitzer return customer! LAYNE is EXCEPTIONAL - John is also great
