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I have a Honda Pilot that needed service for the first time. I took it to a nearby Honda dealership and it left with more noises than when I took it in. I called Spitzer Acura Friday evening when they were closed. Keith called me back early Saturday morning. He first explained they were a week out for appointments. After I walked him through the noise and the situation with the other dealer he said, "This doesn't sound safe; you gotta bring this in on Monday and we'll figure something out." I went in Monday morning and he was fully prepared and greeted me by name. He arranged a new loaner vehicle for me. The service I needed was covered under warranty but the warranty required I take it back to the dealer from which I bought it. Keith patiently worked through the "release" of that clause and had everything done when he promised. In one of our conversations, he asked where I typically service my vehicles. I explained that for the convenience, I used to take them to the Sears garage by the South Hills Village Mall but they just closed. He then asked about my intentions of selling or keeping the car, my driving habits, work I had done, etc., etc. Like a friendly neighbor, he made service suggestions that he'd have done if it were his vehicle and why he'd do them. I went with every suggestion Keith made. I came to pick my car up to find that he had applied a courtesy discount. The whole client experience Keith provided couldn't have been any better. To top this off, this morning Jodi called me from the dealership to be sure I was happy with my experience.
Welcome to Spitzer Acura
Are you looking to experience the premium quality and performance of a luxurious Acura vehicle? Here at Spitzer Acura, we’re the regional leader in pre-owned Acura sales and service. We’re a family-owned dealership, and as an auto group, we’ve been in business since 1904. With our one price, the price you see online, the price you pay policy, we take the pressure of haggling out the car buying process. All our offers are available to all of our customers, whether you’re a first time buyer or experienced automotive enthusiast.
Spitzer Acura is located in McMurray, but we also welcome luxury car shoppers from Pittsburgh, Bethel Park, Mt. Lebanon, Canonsburg and other communities in Pennsylvania. Whether your search leads you to the Acura ILX, TLX, RLX, RDX or MDX, you can count on us to deliver an exceptional level of customer service. Come visit us at Spitzer Acura. We look forward to serving you!