Welcome To Spitzer Acura in McMurray

We recently purchased a new Acura ADX. Jeremy Benson made the decision-making process a breeze. He knows his product, offers all possibilities to make the process easy. I would recommend.

My experience was above expectations here! I had some issues with crackling coming from my TLX’s speakers and found out there was an extended warranty on the issue. I know dealerships aren’t typically keen on doing free warranty work, so I was initially worried I would get the run around, but Albert was exceptionally responsive and got me in for an appointment. The issue was taken care of promptly and with excellent customer service. What’s more, there was no upselling, no haggling, and they even offered to take care of a second warranty issue while I had ... Read More

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Google - Oct 24, 2026

My experience was above expectations here! I had some issues with crackling coming from my TLX’s speakers and found out there was an extended warranty on the issue. I know dealerships aren’t typically keen on doing free warranty work, so I was initially worried I would get the run around, but Albert was exceptionally responsive and got me in for an appointment. The issue was taken care of promptly and with excellent customer service. What’s more, there was no upselling, no haggling, and they even offered to take care of a second warranty issue while I had it there. Overall wonderful customer service without any hassle. Albert and his team did right by the customer and I’m highly impressed. By far the most straight forward dealership experience I have had.

Layne is the reason I'm at Spitzer Acura!! He is Electric

It really is such a shame to give 2 stars. I bought my new car from Spitzer a year ago and was absolutely content with the sale. However, fast forward to June and the experience with the service department has been abysmal. I brought in my car for an oil change + tire rotation with the free car wash. Everything seemed great until I drove to work after the service, which is an hour away from their shop, and noticed strange circular/spin damage to one of my wheels once I had parked. My other wheel has curb rash that I know ... Read More

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Google - Aug 13, 2026

It really is such a shame to give 2 stars. I bought my new car from Spitzer a year ago and was absolutely content with the sale. However, fast forward to June and the experience with the service department has been abysmal. I brought in my car for an oil change + tire rotation with the free car wash. Everything seemed great until I drove to work after the service, which is an hour away from their shop, and noticed strange circular/spin damage to one of my wheels once I had parked. My other wheel has curb rash that I know I did myself on a rainy day and using that damage as a comparison, this type of damage had to been done with a stationary spinning tool of some sort. Could be a drill or the car wash brush, who knows. I've emailed the service manager twice about this issue with photos and never received a response. Unfortunately, I will never service my car here again.

My experience with Spitzer Acura has been less than stellar. I bought a used, 2025 Acura TLX with 3,000 miles on it from Spitzer Acura in McMurray. I test-drove the car on May 8th and agreed upon a price. On May 9th, I signed the paperwork and took ownership, I put a total of 115 miles on it that day. On May 10th, I noticed a crack in the windshield in the black section near the rear view mirror. On May 15th, I drove the car back to the dealership on my day off and explained my situation to my salesperson and the ... Read More

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Google - Jun 17, 2026

My experience with Spitzer Acura has been less than stellar. I bought a used, 2025 Acura TLX with 3,000 miles on it from Spitzer Acura in McMurray. I test-drove the car on May 8th and agreed upon a price. On May 9th, I signed the paperwork and took ownership, I put a total of 115 miles on it that day. On May 10th, I noticed a crack in the windshield in the black section near the rear view mirror. On May 15th, I drove the car back to the dealership on my day off and explained my situation to my salesperson and the sales manager. The sales manager insisted that they would not have missed the crack while doing their 182 pt. pre-certification, so it must have been caused by a rock while in my possession. I told him that no rocks hit the windshield while I drove it, and is parked in my garage. He then asked if I pulled on the rear view mirror, and I informed him that I hadn’t. He said they would check their pictures but the decision would be up to the general manager and she wasn’t in that day, but would be in the next day May 16th and she’d call me. May 16th came and went with no phone call. She called me on May 18th and informed me that they could find nothing in the pictures and that the service techs would not have missed that. She then informed me that there was nothing they could do for me. While I understand that I signed the paperwork to take the car - AS IS , I was hoping for some help from the dealership. To date, I have not heard anything from anyone at the dealer. No follow up at all. Legally they didn’t have to do anything, and that’s exactly what they did- NOTHING.. I would not recommend this dealer to anyone as I have no faith in their approach to customer satisfaction.

I rarely leave reviews unless things are so bad, that I feel I have too. I think the saying in the industry goes “sales will sell you the first car, and service will sell them the rest of their vehicles.” If that’s true, I wish you all the best as scheduling service was a complete joke. I called for 3 days and left 3 messages to get a call back. Finally, while driving, I got a call back. Was informed I couldn’t even book a tentative appt without my vin #. Called back with my vin, then was informed that even ... Read More

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Google - Feb 5, 2026

I rarely leave reviews unless things are so bad, that I feel I have too. I think the saying in the industry goes “sales will sell you the first car, and service will sell them the rest of their vehicles.” If that’s true, I wish you all the best as scheduling service was a complete joke. I called for 3 days and left 3 messages to get a call back. Finally, while driving, I got a call back. Was informed I couldn’t even book a tentative appt without my vin #. Called back with my vin, then was informed that even though my new Acura would be coming in for warranty work, I was not permitted a loaner car as I didn’t purchase with your organization. Hung up, called Baierl Acura and immediately got someone on the line, booked an appt, vin# not needed, and will have a loaner car for Feb 9th which is only 5 days out. The entire set up took 4 mins. While your location for service would be more convenient to my residence, it’s evident your organization could learn a thing or two from your competitor.

BEWARE: I was looking to purchase a 3rd car for my nanny to drive my two young girls in. I made it clear to the salesman that while the car wouldn't be driven often, the safety of the car was paramount. The used car, that I was assured was in great condition (Acura RDX), immediately needed new shocks, which was a surprise. A few months later I had to take it back in for leaking coolant and while the mechanic had it on the lift he said the entire underside of the car was covered in rust, completely corroded, ... Read More

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Google - Jan 22, 2026

BEWARE: I was looking to purchase a 3rd car for my nanny to drive my two young girls in. I made it clear to the salesman that while the car wouldn't be driven often, the safety of the car was paramount. The used car, that I was assured was in great condition (Acura RDX), immediately needed new shocks, which was a surprise. A few months later I had to take it back in for leaking coolant and while the mechanic had it on the lift he said the entire underside of the car was covered in rust, completely corroded, and furthermore it was no longer safe to be on the road. So, in under 6 months it needed shocks, a radiator, a completely new exhaust system and had been deemed unsafe to drive. While the financial element bothers me, I am significantly more concerned with the fact that they would lie to me about a used car's condition, putting my 1 and 3 year old in danger, just to get it off the lot. Ethically and morally, I think Spitzer is the lowest of the low. The GM called me in the most condescending fashion and said that it was my fault because I hadn't escalated the issues to her fast enough (the salesman was kept in the loop every step of the way), I took the risk buying a used car, and that I had signed a paper upon purchase stating that I was responsible for any repairs going forward. I still believe that she was, and still is, missing the point - I understand I signed that paper but how do you defend selling a car in that condition to anyone, nevertheless someone who made it clear it was for two little girls. I took them at their word, which was a mistake. This isn't my first interaction with Spitzer, as I've owned 4 Acura's. None of those experiences have ever been overly pleasant or helpful. This one just happened to solidify the fact that I would never do business with these people again. I would also steer anyone that I can away, as they just aren't trustworthy or good people.

I have dealt with bad service departments but this is the worst they are horrible and I will never deal with them again!!!!!!!! I wish I could take away that 1 star!!!!!!